Development Team: 8:00am – 8:00pm GMT / 3:00am – 3:00pm EST
Development Consultants and Live Chat Support: Monday-Saturday, around the clock, with a 4-hour break: 1:00am – 5:00am GMT / 8:00pm – 12:00am EST
The delivery timeline starts only after payment has been made and all order details has been clearly agreed and accepted for both parties. Order deemed to commence after your project manager gives you approximate delivery date.
Prospective timelines for app development are provided after investigation of the requested requirements and designs.
Default acceptance criteria are applicable to all projects and all project stages. A delivery is considered accepted if:
the client approves a delivery in the order thread or
the client does not send any feedback/change request within fourteen (14) days for product design project and within thirty (30) days for API integration / development projects.
the client has requested us to proceed with the next project stage. A project stage could be the next batch of deployment of the app to an external server or delivery of the app files in a zip archive and launch on the iTunes or Google Play Store.
delivery is approved by client in the order thread or
we will get no feedback/change request from the client within fourteen (14) days for app project and within 30 days for Api integration / development projects.
We provide all fixes (if any) for free until the project is accepted according to the “ACCEPTANCE” paragraph.
Any additional paid updates / changes are available by request.
Updates for implementation / development projects which were accepted and delivered over thirty (90) days prior to the request are subject to a deposit of one hundred (100) USD. In the list of services included eight (8) hours of project manager and / or developer time and is valid only for the next thirty (30) days.
All subsequent updates will cost forty (15) USD per hour.
A full refund will be based on the following reasons:
client’s order can not be completed;
a cancellation request was received before start of any works related to the project;
A partial refund will be based on the following reasons:
the client is reasonably and legitimately not satisfied with the quality of the code or service and provides exhaustive proof / explanation of the matter;
the client is not satisfied with the product result after the review on our test server. Refund extradition is possible after confirmation of both sides, and upon the clearance of all details related to the refund. If the order has been performed in accordance with the requirements of the customer, some small and insignificant errors should be recognized as acceptable and can not be a pretext for a full or partial refund.
Payments will be charged on a prepayment basis on the same day as the order creation. All refunds are provided in accordance with set forth in paragraph “REFUND POLICY” of this Terms of Service Agreement.
Post-payment is also available, after confirmation of the order, the customer accepts the condition to pay the agreed amount.
We reserve the right to reject any order without explanation. We will not provide services for any project or potential client for content which is offensive, illegal or which contains illicit or infringing material.
The Client is solely responsible for the provision, operation and use of all provided content including, but not limited to the following issues:
correspondence of the Client’s content to provisions of laws about copyright protection of all applicable jurisdictions;
any claims, related to the content;
immediate reaction for notices to the Client (or affiliated persons) by any person, claiming that the Client’s content is infringing the rights of such person.
The Client shall indemnify and hold (company name), its affiliates, subsidiaries and related companies harmless from any losses, claims, obligations or other liabilities related to or arising out of the foregoing.
Any User conversation with the company may be monitored and recorded for quality assurance purposes.
If User does not wish to have a conversation recorded, he/she must notify the representative of the company.
A User’s continued participation in a conversation without expressly requesting for the conversation to not be recorded shall serve as such User’s express consent to have the conversation monitored and recorded.